A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.
A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.
A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.

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Volkswagen Credit

Everyone deserves a better car.

And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one.

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24-Hour Roadside Assistance

Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week. Trip interruption receipts should be sent via mail.

Hotline
1-800-411-6688
24 hours a day
7 days a week

Mail
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, Massachusetts
02155

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Volkswagen Customer CARE

You can contact us in a variety of ways. For information on Takata, click here.

For all Volkswagen Credit financial inquiries, click here.

Chat
9:00 a.m. to 8:00 p.m. EST Monday – Friday
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday
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Social Media 
9:00 a.m. to 8:00 p.m. EST Monday – Friday 
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday 
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Phone
1-800-822-8987 
8 a.m. to 9 p.m. EST Monday – Friday

Mail
Volkswagen Customer CARE
3800 Hamlin Road 
Auburn Hills, MI 48326-2829

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